CANCELLATION & LATENESS POLICY
Effective date: 1st March 2023
The appointment cancellation and lateness policies are covered in this section for coaching sessions and programs.
Appointment Cancellation Policy
Please plan to arrive at least 5 minutes early for your appointment so we can start on time if you are doing a session in person.
Lateness Policy
Starting on time is very important. If an individual is late for an in-person session or a phone session, I reserve the right to shorten the appointment time in order to stay on schedule for other clients or reschedule. Please, always call if you are running late especially if you are having an in-person session.
For phone sessions, I always call within 5 minutes of our scheduled start time and this will not be deducted from your session time. If you are not available I will leave one message and attempt to call back within 5 minutes. If you are not available within 15 minutes of our scheduled start time, then I will deem the session a "No Show" and it will be charged accordingly (see below).
Cancellation Policy
All appointments scheduled must be cancelled or rescheduled with 24-hours notice to avoid being charged for the session.
There is some flexibility in this policy for emergency situations but remember a scheduled appointment is time reserved especially for you. And usually if you cancel at the last minute the reserved spot can not be rescheduled.
Sessions that are "No Show" with no notice of cancellation are charged the full amount of the session. Cancellation Fees must be paid before another session is scheduled. And once a session is missed, I may request that pre-payment be made prior to the start of any session.
Pre-Paid Session Policy
If you have pre-paid for a session and would like to cancel that session, there will be a 10% processing fee or a minimum of CHF 20 for payments under CHF 200 to cover credit card processing charges and administrative time. Any paid sessions must be cancelled within 24 hours of the time of payment or monies are forfeited, this includes any pre-paid packages.
Package Duration Policy
Packages must be started within 30 days of purchase unless otherwise agreed to other terms before the package was purchased.
Gift Certificate Policy
Gift Certificates must be used within 90 days of purchase unless otherwise agreed to other terms before the gift certificate was purchased.
Thank you for respecting our time together. I appreciate your business and want to work to your satisfaction!
Contact Us
If you have any questions or comments about this Cancellation and Lateness Policy, please contact us at support@coachscaramelli.com.